Your privacy is important to us. This policy explains what personal information Destinations by Donna collects, why we collect it, how we use and protect it, and what rights you have. Please read this carefully. By using this website or engaging our services, you agree to the practices described here.
Who We Are
Destinations by Donna LLC ("Destinations by Donna," "we," "us," or "our") is an independent travel booking agency based in Indiana. We operate this website and provide travel planning and booking services to clients across the United States. This privacy policy applies to information collected through this website and in connection with the travel services we provide. Destinations by Donna is an Independent Contractor of Outside Agents, California Seller of Travel 2090937-50 (Registered Affiliate), Florida ST15578, Washington 603189022. Questions about this policy or how your information is handled can be directed to us using the contact details at the bottom of this page.
Information We Collect
We collect two types of information: information you give us directly and information collected automatically when you visit this website. Information you provide directly may include your full name, email address, phone number, mailing address, date of birth, passport details and expiration date, nationality and citizenship information, travel preferences and special requests, dietary requirements or accessibility needs, emergency contact information, payment details and credit card authorization, travel insurance preferences, and any other details you share with us in connection with a booking or inquiry. Information collected automatically when you use this website may include your IP address, browser type and version, device type and operating system, pages visited and time spent on those pages, links clicked, referring website or URL, and general geographic location based on your IP address. This information is collected through cookies and standard web analytics tools. We do not collect sensitive personal information such as Social Security numbers, government identification numbers, or biometric data unless it is specifically required to complete a travel booking and you have provided it voluntarily.
How We Collect Your Information
We collect your information through the following means: when you fill out a contact or inquiry form on this website, when you communicate with us by email or phone, when you engage us to plan or book travel on your behalf, when you submit payment information or a credit card authorization, when you visit this website through cookies and standard analytics tools, and when you sign up to receive communications from us. We may also receive information about you from third parties such as travel Suppliers, host agency partners, or referral sources in connection with a booking you have initiated.
How We Use Your Information
We use the information we collect for the following purposes: to respond to your inquiries and communicate with you about travel services, to plan and manage travel arrangements on your behalf, to process payments and send invoices or receipts, to share necessary details with Suppliers including airlines, hotels, cruise lines, and tour operators in order to complete your bookings, to send you booking confirmations, itinerary updates, and other service-related communications, to send optional marketing communications if you have opted in, to improve this website and understand how visitors interact with our content, to meet legal and regulatory obligations, and to protect the rights and safety of Destinations by Donna and its clients. We do not sell your personal information to third parties. We do not use your information for any purpose beyond what is described in this policy without your prior consent.
How We Share Your Information
We may share your information in the following limited circumstances. With Suppliers such as airlines, hotels, cruise lines, tour operators, and ground transportation providers in order to complete your travel bookings. These Suppliers operate under their own privacy policies, and by booking through Destinations by Donna, you acknowledge that your information will be shared with the Suppliers required to fulfill your itinerary. With our host agency or affiliated travel networks as required to process bookings and fulfill professional obligations. With payment processors to complete transactions securely. We do not store full credit card numbers on our systems. With service providers who assist in operating this website or our business, such as email platforms, scheduling tools, or analytics providers, under agreements that require them to keep your information confidential and use it only as directed by us. If required by law, regulation, court order, or governmental request. In connection with a business transfer, merger, or acquisition, in which case your information would remain subject to the protections described in this policy. We do not share your information with advertisers or unrelated third parties for their own marketing purposes.
Supplier Privacy Practices
When you book travel through Destinations by Donna, your personal information will be shared with the Suppliers providing your travel services. Each Supplier operates under its own privacy policy and data practices, which are entirely separate from ours. We encourage you to review the privacy policies of any Supplier involved in your itinerary. Destinations by Donna is not responsible for the privacy practices of third-party Suppliers.
Cookies and Tracking Technologies
This website may use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze how the site is used. Cookies are small text files stored on your device that help us recognize returning visitors, understand how pages are used, and improve our content over time. Types of cookies we may use include strictly necessary cookies that allow the website to function properly, analytics cookies that help us understand visitor behavior in aggregate, and preference cookies that remember your settings or choices between visits. You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of this website. By continuing to use this website with cookies enabled, you consent to their use as described in this policy. We do not use cookies to collect personally identifiable information without your knowledge, and we do not sell cookie data to third parties. If we ever use advertising or remarketing tools that place cookies on your device, we will update this policy to reflect that and provide you with appropriate notice and opt-out options.
Marketing Communications
If you have opted in to receive marketing communications from Destinations by Donna, we may send you emails or messages about travel inspiration, promotions, destination highlights, or updates about our services. These communications are entirely optional. You may opt out of marketing communications at any time by clicking the unsubscribe link in any email we send, or by contacting us directly. Opting out of marketing communications will not affect your receipt of service-related messages such as booking confirmations or itinerary updates, which are necessary to fulfill your travel arrangements. We do not share your contact information with third parties for their own marketing purposes.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, provide ongoing travel services, maintain business records, and comply with legal and tax obligations. In general, we retain client records for a minimum of seven years following a completed booking in accordance with standard business and record keeping requirements. If you request deletion of your information, we will honor that request to the extent permitted by law. Certain records may be retained longer if required by a legal obligation, ongoing dispute, or contractual requirement. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.
Data Security
We take reasonable and appropriate precautions to protect your personal information from unauthorized access, use, disclosure, or loss. These measures include using secure communication methods for transmitting sensitive information, limiting access to your information to those who need it to provide services to you, working only with reputable third-party service providers who maintain appropriate security practices, and keeping our systems and software up to date.
No method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. If you have reason to believe that your interaction with us has been compromised, please contact us immediately. We do not store full payment card numbers. Payment processing is handled by third-party processors who maintain their own security standards.
Your Rights and Choices
You have the following rights with respect to your personal information. You may request access to the personal information we hold about you. You may request corrections to any inaccurate or incomplete information. You may request deletion of your personal information, subject to any legal obligations we have to retain certain records. You may opt out of marketing communications at any time. You may request that we limit how we use your information in certain circumstances. You may request a copy of the information we hold about you in a portable format where technically feasible. To exercise any of these rights, please contact us using the information at the bottom of this page. We will respond to your request within a reasonable timeframe and at no charge to you.
California Privacy Rights
As a California-registered seller of travel, we acknowledge the rights of California residents under the California Consumer Privacy Act (CCPA) and related regulations. California residents have the right to know what personal information we collect and how it is used, the right to request deletion of their personal information, the right to opt out of the sale of personal information, and the right not to be discriminated against for exercising any of these rights.
We do not sell personal information as defined under California law. We do not use or share your personal information in ways that would trigger opt-out rights under the CCPA beyond what is described in this policy.
If you are a California resident and would like to submit a verified consumer request, please contact us directly. We will respond within 45 days of receiving a verifiable request.
International Visitors and GDPR
This website is operated from the United States. If you are visiting from outside the United States, including from the European Union or United Kingdom, please be aware that your information will be transferred to and processed in the United States, which may not have the same data protection laws as your country. If you are located in the European Union or United Kingdom, you may have additional rights under the General Data Protection Regulation (GDPR) or UK GDPR, including the right to access your data, the right to rectification, the right to erasure, the right to restrict processing, the right to data portability, and the right to object to certain processing activities. Our lawful basis for processing your personal data is generally the performance of a contract when we are arranging travel on your behalf, compliance with legal obligations where applicable, and legitimate interests in operating our business and communicating with prospective clients. Where we rely on your consent, such as for marketing communications, you may withdraw that consent at any time. To exercise your rights under GDPR or UK GDPR, please contact us directly.
Children's Privacy
This website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take prompt steps to delete that information. For travel bookings involving minors, all personal information is provided by and collected from the parent or legal guardian who is the client of record. We handle information about minors only as necessary to complete the travel arrangements requested by their parent or guardian.
Third-Party Links
This website may contain links to third-party websites, including government agencies, Suppliers, and informational resources. This privacy policy applies only to this website and our own business practices. We are not responsible for the privacy practices or content of any third-party website. We encourage you to review the privacy policy of any external site you visit through a link on our website before submitting any personal information.
Do Not Track
Some browsers offer a Do Not Track (DNT) setting that sends a signal to websites requesting that your browsing activity not be tracked. Because there is currently no uniform standard for how websites should respond to DNT signals, this website does not currently alter its data collection practices in response to DNT signals. We will revisit this position as industry standards develop.
Electronic Communications
By using this website or providing your contact information to Destinations by Donna, you consent to receive electronic communications from us related to your bookings, inquiries, or travel services. These communications may include booking confirmations, itinerary updates, payment notices, and other service-related messages. You agree that notices and disclosures provided to you electronically satisfy any legal requirement that such communications be delivered in writing.
Data Breach Notification
In the event of a data breach that compromises your personal information, Destinations by Donna will notify affected individuals as required by applicable state and federal law. Notification will be provided in the most expedient time possible and will describe the nature of the breach, the types of information involved, the steps we are taking to address the breach, and what you can do to protect yourself. If you believe your information has been compromised in connection with Destinations by Donna, please contact us immediately so we can investigate and respond appropriately.
Changes to This Policy
We reserve the right to update or modify this privacy policy at any time. Changes will be posted on this page with a revised effective date and will take effect immediately upon posting. We encourage you to review this page periodically to stay informed about how we handle your information. Continued use of this website following any changes constitutes your acceptance of the updated policy. For material changes that significantly affect how we handle your personal information, we will make reasonable efforts to notify you directly by email if we have your contact information on file.
Contact Us
If you have any questions about these terms and conditions or need assistance with a booking, please reach out to Destinations by Donna directly. We are happy to walk you through anything before you commit to travel plans.